Helpdesk specialist
Whether your system administrator is too busy to support your users, or you just need someone more experienced and friendly to deal with your employees, you can always count on our Helpdesk specialist.
We install remote administration software on your users' computers (this software is preinstalled if you use our Remote administrator services) and help them resolve their problems.
Each time your employees have any problems, they have the options of writing their helpdesk support specialists an email, calling them, or Instant-Messaging them (whatever is more convenient).
We guarantee that all problems will be solved in a prompt manner.
How it works
Our helpdesk specialists will log in to the user's system and fix the problem or guide the user through fixing it via interactive desktop session.
Remote administration software is not required for this service, but is strongly recommended for the sake of time, as without it, our helpdesk specialists will have to resort to blindly troubleshooting with the users without the possibility to see everything on the desktop and actively fix issues as they arise.